A1
A time, not a reassurance
Every request comes back with the next update time attached. You don't have to ask for it and you don't have to remember it.
For practices of two to ten
You’ll always know where it stands.
Managed IT for small Australian law firms. We support LEAP, Smokeball, Actionstep, PEXA and Microsoft 365. One fixed monthly cost, disclosed up front. Month to month, thirty days’ notice, either way.
- Every request is answered by a person,
- and comes back with a time for the next update.
- If there’s nothing to report at that time, you’re told there’s nothing to report.
- You should never have to chase us for an answer.
- $220 per user, monthly —
- Microsoft 365 Business Premium licence, phones, backups and unlimited support in the one number.
- No lock-in.
- Thirty days’ notice, in writing, either way.
A person answers. If we can’t take it there and then, you’re given a time — not a promise to get back to you.
Already with a provider? The switching guide shows what moving actually involves — most of it is our paperwork, not yours.
A — How support works
"We're working on it" is not an update.
Every firm has a version of this. A technician comes out, doesn't fix it, and leaves. The practice manager asks what was done. The answers get vaguer the longer they go on, and everyone in the room can tell — including the people who don't know the first thing about IT.
Nobody ever offers you the obvious remedy: send someone else.
What follows is worse than the fault. You email for an update. You get "we're working on it," which is not a time. So you email again, and now you're doing unbilled administration on a problem you didn't cause, in the middle of your own week. Eventually you stop reporting the small things altogether, because reporting them costs more than living with them.
Lawyers spend their working lives removing uncertainty for other people. There is no reason to accept a supplier who manufactures it.
So we work to three rules.
A2
The update happens either way
"Still on it, nothing to tell you, next update at four" is a legitimate update. Silence is not.
A3
You can ask for someone else
If the technician who attended didn't resolve it, say so and a different one comes. You don't need a reason and it doesn't cost you anything.
B — What we run
We run the systems your practice runs on.
B1
Practice management
LEAP and Smokeball supported in the application itself, down to matter data, document automation and the integrations that fail quietly. Actionstep: the environment, updates, provisioning, and escalation to their desk.
B2
Microsoft 365
Mail, identity, device enrolment, licences matched to actual headcount.
B3
PEXA
Digital certificates, workstation configuration and the environment around it. Where the fault is inside PEXA itself, we take it to their support and stay on it.
B4
Telephony
An extension for everyone, on a desk handset or a softphone. Diverts, voicemail to email, and unlimited calls.
B5
Backups, tested by restoring
A backup nobody has restored is a theory. We restore on a schedule and the log is yours to read.
B6
Onboarding and offboarding
A new solicitor starting Monday can bill from Monday — nobody sits at a desk doing filing at a solicitor's salary because a login isn't ready. Offboarding closes access the same day.
B7
Day-to-day helpdesk
A locked account at 8:40 before a hearing. Answered by a person, at our partner desk in Brisbane.
C — Fixed costs
Schedule 1 — Fixed costs disclosure
Illustrative until launch| Item | Rate ex GST | |
|---|---|---|
| Managed IT Unlimited helpdesk, Microsoft 365 Business Premium licence, telephony with unlimited calls, device management, practice-management support, backups tested by restoring — and a quarterly review with the principal. |
Per user, monthly | $220 |
| Onsite attendance Where a fault can't be resolved remotely. Quoted and agreed before anyone is dispatched. Technicians in Brisbane, Sydney, Canberra and Adelaide. |
Per hour, 30 min minimum | $100 |
Everything in the first line is one number: licence, phones, backups and support. Onsite attendance is the only thing charged separately, and never without your agreement first. No minimum term — thirty days' notice in writing, either way.
You give clients a costs agreement before work starts. We think your IT provider owes you the same.
D — Switching
Leaving your current provider takes fourteen days
Day 1–3
We document first
Your environment is mapped before anything is touched. Nothing changes in this window, and the documentation is yours to keep whether or not you go ahead.
Day 4
We draft the notice letter
You read it, sign it, send it. Written to keep the handover cooperative rather than personal.
Day 5–12
Handover against a visible checklist
Domain, tenancy, licences, backups and every line-of-business login — ticked off in a document you watch fill in.
Day 14
We start the day they stop
You won't pay two providers for the same month.
The full switching guide, including the handover checklist →
E — Answers
What you'll want to know before trusting us with your files
How long have you been doing this?
Inkstone IT is new, and we’re taking our first firms now. What sits behind it isn’t — the desk that answers is an established Australian support business in Brisbane. You’d be an early client of a new practice rather than of an untried one, and you can leave in any month, which is the point of the terms.
Who can open our files, and from where?
From our partner support desk in Brisbane — nowhere offshore. Access is by individual accounts with multi-factor authentication, and you can ask at any time for a list of who holds access to your systems, including us.
What happens if you're hit by a bus?
Your environment is documented in a system that can be handed to you or your next provider, and the desk that answers your calls is a staffed team rather than one person. You are never one person away from stranded.
We're outside your onsite states. Does this still work?
For most firms, yes — almost everything is resolved remotely, and the support commitments above don't change. What changes is that we can't put a technician in your office. We have technicians in Brisbane, Sydney, Canberra and Adelaide. Everywhere else is remote only, and we'd rather tell you that now than at the point you need someone.
What's not included in the monthly rate?
Onsite attendance, at $100 per hour with a thirty-minute minimum, quoted and agreed before anyone is dispatched. Hardware you buy is yours and billed at cost. Third-party software outside the Microsoft 365 licence — your practice management subscription, for instance — stays on your own account. Everything else is the monthly rate.